automotive plum


Does Your Car Repair Shop Offer ALL the Car Services You Need?

Posted on June 9, 2019 in Uncategorized

There are thousands of car repair shops that are willing to take in your car. A lot of these shops offer various automotive services and service specials for your car. But the question is, do they all offer the services that your car needs in one complete shop?

There are a couple of things that a car owner must remember when trying to maintain a car and one of the most important things is to be consistent and keep good records. Some parts of your car need maintenance every month, some every three months, and some annually. Some services are more dependent upon certain mile markers, and they need maintenance every 3000 miles or every 30,000 miles or every 60,000 miles. One example of a car care service that needs attention every 3,000 miles is the oil change, which is also called a Full Service Oil and Lube, and Tune Ups are recommended every 12,000 miles.

Full Service Oil and Lube services are one of those important services that your car must have. Without this, it will result in major damage to your car’s engine and can even shorten your car’s life. Full service oil and lube services include checking your air filter (Air Filter Service), checking your wipers (Wiper Blade Replacement), replacing the oil filter and much more.

If ever your engine begins making a knocking noise, running out of oil because you have neglected to have a Full Service Oil and Lube is only one possible explanation. Another possible explanation is that you have a build up of deposits on your fuel injectors which is restricting the flow of fuel to the engine. A Fuel Injection Service will clean these deposits off your entire fuel system.

Your State Inspection Service must be performed at least once every 12 months in accord with State law. This inspection will test the function of all the major components of your car to ensure they are performing adequately and safely.

Some maintenance services, such as Brake Services, are more dependent upon symptoms than a set time frame. In the case of your brakes, you know when you hear squeaking, grinding, or your brakes feel “soft”, that it is time for service. Another example of a type of maintenance that goes more off of symptoms than set time frames or mileage markers is your Radiator Maintenance. This maintenance requires a Radiator Flush Service that provides a Cooling System Flush and Recharge to avoid damage to your engine and transmission. If your temperature gauge ever shows that your engine is running too hot, then immediately has this service performed.

Whether you are looking for maintenance services such as a Power Steering Flush, Tire Rotation and Balance, Brakes and Tune ups, or any of the other services mentioned above, you can see the advantage of finding one qualified, trustworthy and skilled car care shop that can handle ALL your maintenance requests. Not only is this a matter of convenience, but they can assist you in keeping up with your maintenance records and inform you when any services are due to be performed.

Middle Easts Customer Service Relationship Issues!

Posted on June 7, 2019 in Uncategorized

As any company or person working in the Middle East /Africa region will tell you, customer service can be extremely frustrating, or at times even none existent. However as the region is experiencing an explosion in growth and Direct Foreign Investment DFI, the government as well as companies are realizing more and more the importance of improving its customer relationship standards.
Market factors such as liberalization and increased competition, coupled with growing populations around the region, mean that services and the concept of customer service are coming under increased scrutiny.

In its deliberation around services, the Middle East can look to European market analysis for some compelling trends.

The independent survey by Association for Service Management International (AFSMI), a not-for-profit, educational association for professionals in the technology driven services industry, represents the first in-depth study of the European technical and technology services industry or S-Business.

The term ‘S-Business’ refers to organisations that are services-focused, services measured, and indeed services-driven, regardless of whether they also manufacture and sell products.

The survey is based on detailed interviews with influential service executives across Europe, of which 70 percent either have decision authority over total service business strategy or provide significant input to strategic issues and decisions. Four areas critical to service success were investigated: strategy, financial, customer-centricity and efficiency/effectiveness.

The research found that more than 70 percent of European companies surveyed are unable to determine customer revenue and profitability in real-time. As a result, there is little appreciation within these companies of the value each customer represents to their business and therefore how service and commercial responses should best be directed.

Most companies still respond to the customer that shouts loudest, regardless of their value. The inability to identify the truly valuable customer can be seriously detrimental to any business. Businesses could be losing some quiet but highly profitable customers who are walking away in silence and disgust.

In order to rectify this problem, companies need to achieve real-time business intelligence through better integration. However, AFSMI researchers found that two thirds of companies are struggling with this ‘because most company systems were not designed for integration and certainly were rarely designed to accommodate the information-intense nature of a service business system’.

Almost half the companies surveyed (45 per cent) still consider the utilisation of information about customer or product performance as poor, suggesting inadequacy of systems or processes or both. Yet the information architecture to provide that business intelligence is already here.

More often than not, organisations already have the necessary information on their customers, but do not have the appropriate systems and processes in place to utilise the available data.

Business intelligence tools cover data quality, data analysis and information access. Deployed correctly, business intelligence enables companies to gain timely and accurate insight into internal business operations, as well as customers and suppliers. Ultimately, this should lead to greater business profitability and return on investment (ROI).

Worryingly, half the companies questioned still defined their culture as product-led, despite professing the significance of their service business.

Researchers found that only 30 percent of the companies analysed are customer-centric and even fewer, 18 percent, are service-led. Yet according to AFSMI, service now presents the primary opportunity for many businesses to develop and maintain closer relationships with their customers.

It is clear that a customer-led approach is more of an aspirational desire than a business reality. The lack of a true customer-led approach to business may be due in part to the fact that service executives seem to have a poorer understanding of the value of CRM than their colleagues in sales.

The study found that only 24 percent of service organizations view CRM as a significant driver of business development, whereas sales executives are the main driver (50 percent) of CRM activities. As a result, we find that CRM projects are often not implemented across the entire business.

According to AFSMI’s research, while companies increasingly recognise the importance of the service department and its relationship with the customer, many businesses lack a true service culture and their staff do not have the necessary management skills.

Top management struggles to recognise and understand the full value of service and how to transform strategic policy into operational reality.The evidence shows that when implemented correctly, CRM can be hugely beneficial.

A number of organizations in the Middle East, from banks to telecoms service providers to automotive service centers are either considering or have implemented CRM strategies, which reflects the new regional focus on service.

The survey found that customer-centricity in many leading organisations came when service-centricity was supported by enterprisewide CRM systems and processes.

As this research demonstrates, with the right information at its disposal, the Middle East’s emerging service industry can treat its customers in a more thoughtful, less haphazard way. In doing so, it can maintain its customer relationships, keep them loyal to the brand and see a healthy rise in revenue.


Emergency Locksmith Services

Posted on June 5, 2019 in Uncategorized

There are several different locksmith companies in the metro Atlanta area which claim to give you the best quality service available. The problem is most times the service provided falls well short of the promises they have made. When you are stranded or in need of good quality security, the last thing you need is to waste your time on services which cannot live up to the promises they make. This is why it is important to look for certain standards in the locksmith company you choose to provide you service.

Emergency Residential Services

There are two main reasons why you would need Atlanta locksmith services at your home. You may find yourself locked out of the home, or you may have just experienced a break-in. If you find yourself locked out of the home, you want a service which will be licensed, bonded and insured to make sure they will not cause any damage while helping you to gain access to your home. If you have suffered a break-in, you want a service which will be able to provide you with high quality security replacements right away. This will help you to be able to go to sleep the same night as the break-in.

Emergency Commercial Services

Just like in the home, the two main reasons why you would need Atlanta emergency locksmith services is due to being locked out and a break-in. The differences are usually in the types of security systems which are being used. The locksmith you call should be familiar with the professional security systems. If there has been a break-in, they should be able to analyze the system to find if there are any flaws, malfunctions or damages in the system. They should then be able to fix the problem before the business is locked back up.

Emergency Automotive Services

There are three reasons why you may need Atlanta emergency locksmith services for your vehicle. You may have locked your keys in the car, have a malfunctioning lock, or have a broken key. The locksmith you call should be able to handle all of these problems on location. There is no need to tow the vehicle to a shop if the service can be completed right where the vehicle is. This will save you time and money so you can get on with your life.

The best source for Atlanta emergency locksmith services is Do It Right Locksmith. This locksmith has mobile service centers which can dispatched to the location of your emergency 24/7. You will enjoy rapid response to your call because the licensed, bonded and insured technicians are on call at all times.